Complaints Procedure

We are committed to providing high-quality legal services. If at any point you are dissatisfied with our service, we encourage you to raise your concerns.

How to Complain

Start by contacting the person handling your matter, or their supervisor (named in your client care letter). If the issue is not resolved, contact:

Complaints Manager: David Berry
📧 mail@mosco.co.uk
📍 170-180 High Street, Hornchurch, Essex, RM12 6JP

We aim to acknowledge complaints within 3 working days and provide a full response within 14 days, where possible.

Legal Ombudsman

If you’re not satisfied with our response, or we haven’t responded within 8 weeks, you may contact the Legal Ombudsman:

• 🌐 www.legalombudsman.org.uk
• 📧 enquiries@legalombudsman.org.uk
• 📞 0300 555 0333
• ⏳ Must be contacted within 6 months of our final response
• 🕒 Issue must normally be no more than 1 year old

Solicitors Regulation Authority (SRA)

If your concern relates to professional misconduct, such as dishonesty or discrimination, contact the SRA:

• 🌐 sra.org.uk/consumers/problems
• 📞 0370 606 2555

📬 SRA Contact Page